Trains.com Insider Exclusive | How Lionel Trains manages repair parts

Follow Rene Schweitzer, Editor of Classic Toy Trains magazine, as she visits the Lionel Trains LLC headquarters to chat with Parts Manager/Customer Service Manager Aaron Fraser. In this exclusive video, get an inside look at how Lionel catalogs and manages its extensive inventory of over 35,000 unique parts, plus more than 2 million on-hand items!

Aaron explains that they dissect each engine to identify and catalog parts, then create exploded-view diagrams to help customers and staff easily find what they need. You’ll also learn what Lionel does with old inventory, how you can troubleshoot and order parts online, and why knowing your product’s SKU is critical to navigating repairs and acquiring the proper replacement components.