Home » Genesee & Wyoming opens new dispatching center (corrected)

Genesee & Wyoming opens new dispatching center (corrected)

By Trains Staff | May 13, 2023

| Last updated on August 6, 2025


Facility in St. Albans, Vt., replaces older center in same city

Genesee & Wyoming logoST. ALBANS, Vt. — Genesee & Wyoming held a grand opening ceremony on Thursday for its American Rail Dispatching Center, from which the company dispatches movements on 100 railroads in 42 states.

G&W announced plans for the 10,000-square-foot facility early in 2022 [see “Plans set for new Genesee & Wyoming dispatching center,” Trains News Wire, Jan. 18, 2022]. It replaces an older facility in the same city and is part of a redevelopment of a long-vacant 5.5-acre property that once was home to a paper processing plant. The St. Albans Messenger reports a lengthy effort by several government agencies, at a cost of $3 million, was required to clean up toxic chemicals at the site.

“The investment unveiled today by G&W, the state of Vermont, and the City of St. Albans, in this new state of the art energy efficient building, will ensure a modern and efficient dispatching operation for decades ahead,” G&W CEO Jack Hellmann said, according to the Messenger.

The building houses a total of 62 people — 39 dispatchers, 18 crew callers, and five managers. The facility had opened in January but Thursday’s event officially marked the occasion.

— Updated at 6:40 p.m. to correct the number of people who work at the dispatching center.

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